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Order Statuses and Indicators
Order Statuses and Indicators

Learn what each order status means

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Written by Alina
Updated this week

Order Statuses

New
The order came in recently, and 2 hours have not yet passed. This is the time you can still cancel the order or edit the delivery or billing addresses.

Processing

The order contains more than 10 items of the same product. Our merchandising team evaluates if we have enough stock to fulfill this order without disrupting the fulfillment of other merchants.

Accepted

2 hours have passed since the order was placed, and it can no longer be canceled and/or edited.

In progress

The fulfillment team has picked up the order and is now preparing it for shipment.

Completed

The order has been fulfilled and shipped out to you or your customer.

Returned

The package could not be delivered and has been returned to our warehouse.

Canceled
The order has been canceled and will not be fulfilled.

Indicators

Hold

A new order came in, but our team did not verify the labels yet,
or the payment did not go through (you will be able to retry the payment yourself):
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Or your order might have an OOS (out-of-stock) item:
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Split

The order is being fulfilled in two different facilities or is too big to fit one box.

Replacement

An order replaces one of the orders due to wrong, damaged, or missing goods.

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