Sometimes, during downtime, some order requests are not processed by Shopify, and we don't receive your order requests. Even though we regularly run scripts to make sure we pull all the details in, we cannot do that on some occasions, as Shopify did not forward those to us in the first place.

When sending a fulfillment request to Supliful automatically or manually, you should see a message in the order log saying Supliful has accepted your fulfillment request:

In case you do not see that message, you will need to cancel the fulfillment request first, then send the Fulfillment request again:

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