Usually, order fulfillment time takes 2-5 business days before shipping.
But please note, that orders containing more than 200 items might take 5-10 business days to fulfill.
The countdown starts as soon as the order status changes to "Accepted".
For the first 2 hours, the order status will indicate "New".
You can make changes to the shipping address or cancel the order. However, as soon as the order is "Accepted", it is sent to our Fulfillment Team for preparation. It is not possible to edit/cancel the orders at this point.
Moreover, labels that are printed for the first time are going through label verification, whereby our Team inspects the labels to see if they meet all of the design and content requirements. If everything is alright, we send it to fulfillment within 24-48 hours after the order is placed. If we, however, notice any issues, we will put the order on hold and send you a message to the email connected with your account. Additionally, labels must comply with FDA requirements, including proper disclaimer formatting and high-contrast text readability. If a label fails to meet these standards, the order will remain on hold until the label is updated and re-uploaded to the same product listing, rather than creating a new product.
Orders may be delayed or placed on hold for the following reasons: Labels missing a Statement of Identity, such as "DIETARY SUPPLEMENT," prominently displayed on the Principal Display Panel; incomplete business address details, including street, number, city, and ZIP code; or failure to include an FDA disclaimer enclosed in a box and marked with an asterisk (*) at the beginning and end of each claim describing product benefits. If your label is under review, the order will remain on hold until the verification process is complete. To resolve these issues, ensure your label includes all required elements, make necessary corrections, re-upload the updated label to the same product listing, and notify Supliful to resume the verification process. Please note, orders placed on hold for label issues will not be canceled while you update the labels. Additionally, if your order status shows "Accepted" but the label is still under review, it indicates the order is on hold due to label issues. Correct the label and re-upload it to the same product to resume processing.
As soon as the order is ready, the status will change to "Completed" and you will see tracking details under your Order tab. You can find shipping times here. If delays occur after fulfillment, they are likely due to carrier issues, which are beyond our control. Customers can report such issues and provide feedback using the Carrier Feedback Form.