There are no fees or charges to Users for use of the Website itself, except where a User expressly agrees to a paid subscription or service.
The Monthly Subscription fee charges for the Starter and Creator Plan are non-refundable, and there are no refunds or credits for partially used subscription periods.
These plans auto-renew every month and do not cancel if you uninstall the Supliful app or disconnect your store. You must cancel your subscription before it renews each month/year in order to avoid billing for the next subscription period. After cancellation, you will continue to have access to the discounts throughout the end of your billing cycle.
You can cancel the subscription plan at any time, and it will stay active until the end of the billing cycle. Please find step-by-step instructions on how to cancel the subscription here.
CPG Launch Kit and Brand Accelerator Program
CPG Launch Kit and Brand Accelerator are refundable within 2 weeks after purchase. After your purchase, you have 14 days to ensure the CPG Launch Kit or Brand Accelerator is valuable to you. If you're not completely satisfied and don't find value in it, we will refund your payment.
Please get in touch with our Team at [email protected] for eligibility for a refund.
Shopify Store Design Services
The Shopify Store Design Service can only be refunded within 14 days after purchase or before the store ownership is transferred to you. Afterward, the service is considered provided, and no refunds are applicable.
If you wish to cancel this service, please contact our Customer Support Team by emailing [email protected].
Label Design Services
The Label Design services can only be refunded within 24 hours after purchase or until the first draft is completed.
If you wish to cancel this service, please immediately contact our Customer Support Team by emailing [email protected].
After the first draft is created, or 24 hours have passed, it is not possible to receive a refund for the services.