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Where is my refunded money?
Where is my refunded money?

I canceled my order but did not receive the funds back to my credit card.

Katie Park avatar
Written by Katie Park
Updated over a week ago

In the fast-paced world of e-commerce, convenience and flexibility are key factors that can make or break a customer's experience. At Supliful, we understand this well, which is why we offer a unique refund policy. When an order is canceled, Supliful refunds customers with Supliful credits instead of returning the funds to the credit card.

One of the primary advantages of receiving a refund in the form of Supliful credits is the ability to place a new order immediately. In today's competitive market, time is of the essence, and waiting for a credit card refund to settle can be frustrating. With Supliful credits, you can pay for any new order right away (both placed within the Supliful profile and received from your store).

If, for any reason, you prefer to receive your refund back to your credit card, our support team is ready to assist you. All you need to do is contact us at [email protected], and we'll work with you to ensure your refund is processed accordingly.

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