At the heart of our service is a commitment to getting your products "Amazon-ready" with precision. We handle the heavy lifting of picking, labeling, and packing so your inventory meets FBA standards.
To ensure a smooth partnership, it is important to understand how responsibility shifts once your order leaves our facility.
The handover process
Our team carefully prepares your FBA order and hands it over to UPS using the shipping labels you provide.
Because we operate under EXW (Ex Works) shipping terms:
Ownership transfer: Responsibility for the shipment transfers to you the moment UPS scans and picks up the package from our warehouse.
In-transit responsibility: Once the scan occurs, the journey of the package is managed between you and the carrier.
Tracking and delivery Issues
Since shipping labels are generated and managed from your side, our system does not track proof of delivery once the items leave our hands.
If UPS encounters any bumps in the road, you will need to contact UPS directly from your account to resolve the matter or file a claim. This includes issues such as:
Misplaced or lost packages.
Goods damaged during transit.
Delivery failures due to incorrect addresses.
Please note: As much as we would love to step in, we are unable to issue refunds or provide replacement orders for any issues that occur while your items are in transit.
Our goal is to remain experts in prep and fulfillment. By focusing on the physical preparation of your goods, we ensure your inventory is compliant and ready for the shelves, allowing you to focus on growing your Amazon storefront.