Skip to main content
All CollectionsShipping
How To Set Up Custom Return Address
How To Set Up Custom Return Address

Can I use my own address for returns?

Katie Park avatar
Written by Katie Park
Updated over 10 months ago

As you might already know, Supliful does not accept Returns from your end-customers.

However, you now have the ability to provide your own return address for orders shipped to your customers.

How To Set It Up:

  1. Access Your Supliful Profile: Log in to your Supliful account using your credentials.

  2. Navigate to Settings: Once logged in, head to the Settings section of your account dashboard.

  3. Add Return Address Information: Under Settings, find "Return Address" and ensure "Use My Return Address" is selected. Input your return address details.
    Only US addresses can be accepted.

  4. Save:

By enabling this feature, you authorize Supliful to provide your return address for customer returns.

Please keep in mind that only domestic (US) shipments can be returned to a custom return address. International orders can not be returned.

Did this answer your question?