At Supliful, we understand the importance of keeping our users informed about out-of-stock (OOS) situations and providing transparency regarding the factors that may lead to them. In this article, we'll delve into the various events that can impact product availability and how we handle these situations.
Supliful operates on an order-on-demand service, sourcing products from multiple suppliers to offer a diverse range of items to our users. While we strive to maintain adequate stock levels, OOS situations can sometimes be unavoidable due to various factors beyond our control.
Here are some common events that may trigger an OOS situation:
Successful Ad Campaigns: Occasionally, users may run successful ad campaigns for specific products without prior notification to us. This sudden influx of orders can exceed our current stock levels, necessitating a rush order with the supplier. However, it may still take several weeks for us to receive the stock.
Supplier Material Shortages: If our suppliers experience shortages of raw materials, it can lead to longer lead times for restocking products.
Shipping Delays: Delays in shipping from our suppliers, whether due to logistical issues or unforeseen circumstances, can impact the timely delivery of stock.
External Factors: Severe weather conditions, natural disasters, or other unforeseen events beyond our control may also affect the availability of products.
Product Discontinuation:
There can be discontinuation of products due to multiple reasons:
Supplier Decisions: Suppliers may abruptly discontinue products due to raw material shortages, lack of popularity and sales, production issues, or other reasons.
Supliful Decisions: We may decide to discontinue products that are not selling well.
In situations like this, we will notify you in a timely manner so you can shift your focus to other products. If a product is discontinued by the supplier, it may come as a surprise to us as well, but we will inform you as soon as we receive the notification from them.
To mitigate the impact of OOS/discontinuation situations on your orders, we recommend taking the following steps:
Immediate Removal of Affected Products: Upon receiving notification of an OOS situation, promptly remove the affected product(s) from your store. We will send you an email notification, and you can also subscribe to our WhatsApp channel for real-time updates from Supliful.
Publishing Products Upon Restocking Confirmation: Only publish the product(s) back in your store once we confirm receipt of the stock. This helps prevent orders from being placed on hold due to ongoing OOS situations.
Please note that our Customer Support team can provide only approximate restocking times, but delays may occur due to the aforementioned factors. We appreciate your understanding and cooperation as we work to resolve OOS situations promptly and efficiently.
For further assistance or inquiries, feel free to contact our Customer Support team at [email protected].