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International shipping

All you need to know before offering shipping outside of the US

Katie Park avatar
Written by Katie Park
Updated over a week ago

Expanding your e-commerce business to reach customers worldwide can be an exciting venture, opening up new markets and opportunities for growth. However, before offering international shipping to your end customers through Supliful, there are some essential points you should be aware of to ensure a smooth and successful experience for both you and your global clientele.

1. International Shipping Costs

One of the first things to consider when delving into international shipping is that it will be expensive. The cost of shipping products overseas can vary significantly based on the destination and the order's weight. You can check our shipping rates here.

2. Customs Duties and Taxes

When shipping products internationally from the United States, it's vital to understand that international customers will be subject to customs duties and taxes upon receiving their orders. These charges are not determined by Supliful and cannot be prepaid by us or by you, the merchant. Instead, the end customers are responsible for covering these costs themselves.
When setting up or editing your retail prices, please keep in mind that customs agencies often calculate duties/fees based on the declared retail price.
Each country a product is imported to has its own tax and duty thresholds.

This calculator is the easiest way to determine the total your customers need to pay.

3. Possible Delivery Delays

While FedEx may promise quick delivery times, it's important to be aware that delays can occur, particularly due to customs clearance processes. Customs authorities in different countries have their own procedures and timelines for inspecting and releasing incoming shipments. Unfortunately, these delays are beyond the control of both Supliful and the carrier.

To manage customer expectations, provide estimated delivery times that consider the possibility of customs-related delays.

4. Product Restrictions

Before you start selling products internationally, you must ensure that the Supliful products you offer in your store are not restricted or prohibited in the countries you plan to target. Supliful, as a platform, does not assume responsibility for checking product restrictions before shipping your orders.

If customs authorities in a destination country refuse an order due to product restrictions, it is important to note that such orders are not eligible for a refund.
Therefore, it is your responsibility as a merchant to research and understand any product restrictions that may apply to your international shipments. Staying informed about these regulations can help you avoid issues and provide a better shopping experience for your end customers.

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