When you use Supliful for FBA prep, we handle everything needed to get your inventory Amazon-ready: picking, labeling, and packing to FBA standards.
Once your order is ready, we hand it off to UPS using the shipping labels you provide. At that point, responsibility for the shipment passes to you.
Understanding how this handover works helps you stay in control of your shipments and resolve any carrier issues quickly.
How the handover works
Our team carefully prepares your FBA order and hands it over to UPS using the shipping labels you provide.
We operate under EXW (Ex Works) shipping terms. Here's what that means in practice:
Our team prepares your FBA order and hands it to UPS using your shipping labels.
The moment UPS scans and picks up the package from our warehouse, ownership and responsibility transfer to you.
From that point on, the shipment is managed between you and the carrier.
Tracking and delivery issues
Since shipping labels are generated and managed from your side, our system does not track proof of delivery once the items leave our hands.
If UPS encounters any issues in transit, you'll need to contact UPS directly from your account to resolve the matter or file a claim. This includes:
Misplaced or lost packages.
Goods damaged during transit.
Delivery failures due to incorrect addresses.
Please note: As much as we would love to step in, we are unable to issue refunds or provide replacement orders for any issues that occur while your items are in transit.
Our goal is to remain experts in prep and fulfillment. By focusing on the physical preparation of your goods, we ensure your inventory is compliant and ready for the shelves, allowing you to focus on growing your Amazon storefront.
Need more help? If you have questions about your FBA prep order before it ships, reach out to our support at [email protected], and we'll be happy to assist.