If your Supliful product is suspended on TikTok Shop, even though it complies with all guidelines and isn't prohibited, you're not alone. TikTok's moderation system can sometimes suspend products randomly, even when all submitted information is correct. Here's what you can do to address this issue:
Steps to Take:
Check for Errors: Double-check that all information you submitted for your product complies with TikTok's guidelines. Even small mistakes can trigger a suspension.
Remove and Re-publish: If everything seems correct, remove the suspended product from your TikTok Shop and try to publish it again. Often, products get approved upon a second attempt.
Be Patient and Persistent: TikTok’s moderation team can be unpredictable. Our experience shows that the outcome can vary depending on who reviews your product. It's not uncommon for a product to be suspended initially and then approved after re-publishing.
IMPORTANT!
While Supliful allows you to sell certain products through TikTok Shop, it is your responsibility to ensure that the claims you make about these products comply with TikTok’s guidelines and local regulations. Misleading or exaggerated claims—such as drug-related claims or unverified health benefits—could result in your products being rejected or your account facing penalties.
Please note: You must carefully review and adjust product descriptions, claims, and marketing language to align with TikTok’s policies. Always ensure that your product claims do not violate TikTok’s restrictions, as well as any applicable laws and regulations in your region.