⚠️ This article contains information about upcoming changes in product pricing, which come into effect starting from July 1, 2025.
When you make a payment through our platform, a small processing fee may apply. This fee helps offset the cost of securely processing and recording your transaction through our third-party payment and e-commerce systems. It applies regardless of the payment method used.
Why does this fee exist?
Each time a transaction is made, our payment system works behind the scenes to:
Securely transmit your payment information
Verify and authorize the payment
Settle the funds between banks and payment partners
This ensures a smooth, safe checkout experience for both brand owners and their customers.
How much is the fee?
The processing fee is 2,99% of the total transaction amount. These fees are standard across most e-commerce platforms and are automatically deducted at the point of purchase.
When the fee doesn’t apply
Processing fees do not apply if your brand has a custom agreement with Supliful where:
Your orders are fulfilled without immediate payment
Supliful provides a consolidated invoice for all orders placed during a defined billing period.
You settle the total invoice using your account’s store credit balance
This setup is used in specific cases where brands operate under a contractual invoicing model instead of paying at checkout.
⚠️ This exception is only available to sellers with an officially signed agreement for invoice-based payment terms. It is not available by default.
Need clarification on whether this applies to your brand, or want to explore custom payment terms? Get in touch with our team at [email protected], and we’ll be happy to help.