When shipping an order internationally, you may notice that the price listed on the commercial invoice is higher than the amount you actually paid to Supliful. This can also result in higher import duties and taxes than you expected.
This happens because commercial invoices use the retail prices listed in your online store, rather than the prices you pay to Supliful for product fulfillment.
How Are Prices Calculated on Commercial Invoices?
When a Shopify order or a Manual order is shipped internationally, our system automatically retrieves the retail prices listed on your store and uses them on the commercial invoice.
This means that:
Commercial invoice value: Based on the retail prices listed in your store.
Your payment to Supliful: Based on the product and fulfillment prices charged to you.
Import duties and taxes: Generally calculated by customs authorities using the declared value of the shipment (your retail prices), along with applicable customs rules, taxes, and other charges.
As a result, the declared value on your commercial invoice may be higher than the amount you paid to Supliful, and you may be charged import duties and taxes based on that declared value.
How can I avoid this when ordering products for myself?
If you are ordering products for personal use, testing, or reviewing your products, we recommend placing a sample order instead of a manual order.
Sample orders are not marked as commercial orders. In this case, the carrier and customs authorities will see the prices you paid to Supliful rather than the retail prices listed in your store.
This helps ensure that the declared value reflects your actual purchase price from Supliful.
Please note: Customs authorities determine the applicable import duties and taxes. Even when a sample order is placed, import charges may still apply depending on the destination country and its customs regulations.